At Lipzi1, we stand behind the quality of our products and are committed to ensuring your satisfaction. Our Warranty Policy outlines the terms and conditions for product replacement or repair in the rare case of a defect.

1. Warranty Coverage

Our products are covered by a 30-day warranty from the date of purchase. This warranty applies only to products that are defective due to manufacturing errors or quality issues. It does not cover issues arising from normal wear and tear, improper use, or accidental damage.

2. Eligibility for Warranty Claims

To be eligible for a warranty claim:

• The product must have been purchased directly from our website, Lipzi1.
• The defect must be reported within the warranty period.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.
• The product must be in its original packaging and must not have been extensively used or altered.

3. What’s Not CoveredOur warranty does not cover:

• Products damaged due to misuse, mishandling, or modifications by the customer.
• Cosmetic changes or fading in packaging due to exposure to environmental factors.
• Items purchased through unauthorized resellers or third-party websites.

4. How to File a Warranty Claim

If you believe your product is eligible for a warranty claim, please follow these steps:

• Contact our Customer Service team at [email protected] with your order number, proof of purchase, and a detailed description of the defect.
• Our team will review your claim and may request photos of the product or additional information.
• If approved, we will arrange for a replacement or repair based on product availability.

5. Replacement or Refund Process

If your warranty claim is approved:

• Replacement: We will provide a replacement for the same product if available. If the product is out of stock or discontinued, we will issue a refund or provide a store credit for the original purchase price.
• Shipping Costs: We will cover the shipping costs for replacements due to a confirmed defect.